FAQ
A Meraki Freak is a person who does anything with soul, creativity or love, put "something of his/herself" into what he/she is doing, whatever it may be. You can learn more in About Us and follow instagram @mera.frikio to keep up with us.
Once an order is placed we are unable to make any adjustments to it. This would include canceling the order, re-ordering with the adjustments by the customers.
We can ship to pretty much everywhere!
For Hong Kong customers we offer free shipping upon certain amount of purchase, while Chinese and International customers are required to pay for shipping. For more information, please check Shipping Policy.
If you have not received an order confirmation within 24 hours, please contact our customer service team here.
Once an order leaves our warehouse, we cannot be held responsible for those lost or stolen packages. If your package has not arrived within 3 days of the delivery date, you will need to file a claim directly with the carrier. We are unable to file a claim for customers.
Unfortunately, we cannot accept purchased items for hygienic concerns under this pandemic.